Property Management Blog

Getting Serious about Portland Property Management

System - Saturday, November 5, 2011

Why Choose Grid Property Management, LLC?

We recognize that when it comes to selecting a property management company in Portland, OR, you have lots of choices. Ultimately, your choice comes down to the confidence you have in the property management partner you select to deliver the results you expect from your income property.

As you consider your choices, here are the top 10 reasons why you should select Grid Property Management, LLC as your property management partner:

1.)  Client Focus:  All of us here at Grid understand that income property management is a professional service business that is entirely relationship based. Our focus every day is on serving our Owner and Tenant clients. We recognize that our success will be completely determined by the degree to which we are viewed as a highly capable, reliable, professional service that is dedicated 24/7 to our clients. We want to earn your business, and we know that we have to continue earning your business each and every day. We want to be viewed as an essential part of the success of your income property investments, and we are willing to work very hard to earn and re-earn that role.

2.)  Experience:  We first began building and managing our own income property portfolio in 2002. From the very beginning we invested aggressively in the tools, processes, and structure needed to deliver a professional and successful rental experience to all of our Tenant clients. In 2006 we formed Grid Property Management, LLC to put a more complete structure in place as the company grew. We now are in a position to provide nearly ten years of highly successful property management experience, time tested and tuned in the marketplace, for our Owner clients. We'd love to have the opportunity to show you how effective we can be.

3.)  Results:   Since 2002, we have managed the Grid property portfolio at a consistent 92%+ occupancy rate while achieving at-market rents and while keeping our properties well maintained and performing. We'd like to do the same for you!

4.)  Team:  At Grid we have worked very hard to bring together an experienced, capable, responsive team of outside professionals to accomplish our work. Our attorneys, contractors, title companies, screening companies, technologists, CPAs and others have all been selected and retained because they do an excellent job and because we can rely upon them to deliver on their commitments. We have hired outside professionals while keeping our internal team very focused, concentrating only on what we do best and investing in relationships with other professionals who are in turn excellent at their narrow expertise. The result is a coordinated team of professionals all working inside their area of strength and all focused on achieving success for our Owner and Tenant clients.

5.)  Technology:  The pace of change in digital technology is both exciting and bewildering. Grid has made a commitment to aggressively embrace the broad array of digital tools available today for two simple reasons. One, these tools enable us to deliver superior service to our Owner and Tenant clients more rapidly, simply, professionally, and cost-effectively than ever before. Second, today's tenants are more educated than ever before and they expect that a professional management company will have and deploy technology to make all aspects of the management company/tenant relationship easier, faster, and cheaper. From online advertising and digital contract technology to online rent payment and web-based maintenance requests, today's tenants expect technology to be in use and they move towards and stay with management companies and owners that have invested in and deployed these tools.

6.)  Transparency:  One way that we believe we can be an essential partner with you in your income property success is to provide you with the information you need, whenever you need it. Grid has developed a highly sophisticated structure of online digital folders, tied directly to and aligned with The Management Success Formula™ program, to give you 24/7 access to the physical, tenant, and financial records for your property. As an Owner client of GPM, you will have website access to all of the information we have about your property, your tenants, and the financial operations of your property. These comprehensive digital folders are maintained 24/7 and are accessible to you 24/7 from any computer in the world.

7.)  Structure:  The secret to success in property management is to recognize that like many businesses, property management requires a well designed, well built, and professionally managed structure of tools and processes all designed and integrated to deliver consistently outstanding service. At Grid we've taken ten years of property management expertise and put it together in a comprehensive structure we call The Management Success Formula™. Our proprietary MSF™ program gives us a step-by-step, detailed, repeatable methodology to ensure that the experience of each of our Owner and Tenant clients is professional, complete, and exceptional.

8.)  Process:  If the procedures and methods used by a property management company vary from client to client, are poorly documented, or are incomplete and poorly delivered, the experience of one Owner or one Tenant will be different from the experience of others, opening the door to dissatisfied clients and in the case of Tenant clients, opening the door to violations of a complex web of state and federal laws. At Grid, we use our proprietary Management Success Formula™ as the structure that brings together and supports all of our external and internal processes, ensuring that our service delivery is the best it can be, client after client. 

9.)  Toolset:   In the same way that our Management Success Formula™ provides the structure for all of our external and internal client support processes, it also acts as the structure and framework for all of the tools we use to deliver our services to our Owner and Tenant clients. From this website to our forms, checklists, accounting systems, reporting systems, and physical and digital filing systems, the entire scope of the Grid toolset has been built and integrated to deliver a consistently outstanding professional service to our Owner and Tenant clients.

10.)  Caution:  The world of income property management is highly regulated and filled with legal requirements. Grid takes very seriously all of the requirements that a property owner or management company must meet to be successful and to comply with state and federal housing laws. You can be assured that we are very well aware of the legal requirements that owners and property management firms must comply with, that our MSF™ structure and the supporting Grid processes and toolsets that are part of it have been designed to ensure that we stay in full compliance for our benefit and for yours, and that our outside legal team is highly skilled in all aspects of state and federal housing law. 

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Grid Property Management, LLC
975 SE Sandy Blvd., Suite 200
Portland, OR 97214

Phone: 503-321-5140
Fax: 503-321-5140
Emergency: 503-386-8014

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